Hong Kong 2003
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Police Force

The Hong Kong Police Force is committed to protecting the public, preventing and detecting crime, maintaining law and order, ensuring smooth traffic operations and reducing the number of accidents, as well as stamping out illegal immigration.

At year-end, the Police Force had an establishment of about 28 000 police officers supported by more than 5 400 civilian staff and reinforced by some 4 500 volunteers serving in the Hong Kong Auxiliary Police Force.

During the year, Hong Kong remained one of the safest cities in the world, with the police sparing no effort in combating violent crime, triad activities and drug offences.

In meeting one of the Commissioner's operational targets for the year, the force accorded priority to working closely with Mainland authorities to clamp down on crimes committed by illegal immigrants and two-way permit holders.

On other fronts, the Police Force maintained exchanges of intelligence with overseas law enforcement agencies in combating terrorism. A large-scale counter terrorist exercise, codenamed 'Spellbinder', was held in October to enhance police contingency plans and ensure an effective response to any terrorist threat.

To better meet various challenges, the 'Three Year Strategic Action Plan' of the Police Force was revised and republished in September, setting out the focus of police work from 2003 to 2006 with the addition of a further 20 projects. These projects include a review on the alignment of the New Territories regions in the light of demographic changes, the enhancement of force members' language capability and the development of a training strategy to facilitate better understanding of and response to Mainland-related issues.

Crime

Reported crimes in 2003 totalled 88 377, an increase of 16.5 per cent compared with 75 877 crimes recorded in 2002. The crime rate stood at 1 297 cases per 100 000 population, a rise of 16 per cent compared with 1 118 cases in 2002. The increase was mainly due to the rise in non-violent crimes such as theft and criminal damage.

Violent crimes increased to 14 542 cases, a rise of 2.8 per cent compared with 14 140 cases in 2002. Robbery, wounding and serious assault accounted for 71.3 per cent of the total number of violent crimes in 2003. There was a decrease in the relatively more serious violent crimes such as murder, rape, wounding, kidnapping and robbery.

Altogether, there were 3 215 cases of robbery in 2003, a drop of 8 per cent compared with 3 493 cases in 2002. There were no cases of robbery with genuine firearms, compared with four in 2002. The number of bank robbery cases remained the same at 34. Most of these were perpetrated by lone culprits and did not involve serious violence.

Regarding non-violent crimes, burglary increased from 8 211 cases in 2002 to 9 076 in 2003, a rise of 10.5 per cent. Serious narcotics offences decreased from 2 243 in 2002 to 2 142 in 2003, a decline of 4.5 per cent. Theft increased from 32 025 cases in 2002 to 40 887 in 2003, an increase of 27.7 per cent. Deception increased slightly from 4 656 cases to 4 732 over the same period, a rise of 1.6 per cent.

Of the 88 377 crimes in 2003, 39.2 per cent or 34 672 crimes were detected, with 42 051 people arrested for various criminal offences. Of those arrested, 5 156 were juveniles (aged below 16) and 6 018 were young persons (aged 16 to 20). Most of the juveniles and young persons were arrested for shop theft, miscellaneous theft, wounding, serious assault and robbery. Drug-related offences were also prevalent among the crimes committed by young offenders.

Violent Crime Involving Firearms

In 2003, there were four cases involving the use of firearms compared with eight in 2002. There were 28 firearm seizures, compared with 23 in the previous year. The majority of the seizures were the direct result of intelligence-based operations conducted by the Police Force. Increased cooperation between the force and other law enforcement agencies, especially those on the Mainland, continued to yield an effective exchange of information on the activities of cross-boundary criminal syndicates, which is important in combating crimes involving firearms.

Vehicle Crime

In 2003, a total of 2 301 vehicles were reported missing. This represented a decrease of 4.6 per cent compared with 2 412 vehicles in 2002. The number of luxury vehicles and high-performance vehicles reported missing continued to decline. Rigorous local enforcement action, enhanced boundary control, intelligence sharing with overseas and neighbouring jurisdictions and the Mainland authorities' ban on right-hand drive vehicles continued to contribute towards the downward trend in vehicle theft.

Organised Crime and Triads

The situation with regard to organised crime and triads remained stable as in previous years. There were 2 471 triad-related cases in 2003, accounting for only 2.8 per cent of the 88 377 total reported crimes. Persistent and proactive enforcement by the Police Force has resulted in a steady decline in the number of triad-related crimes reported over the last few years.

The Organised and Serious Crimes Ordinance, enacted in 1994, has given law enforcement agencies enhanced powers against organised crime and syndicates. The ordinance includes provisions governing confiscation of crime proceeds and enhanced sentencing of criminals upon conviction. During the year, 21 persons were charged with offences under this legislation and confiscation orders issued by the courts resulted in the confiscation of $380,000. Restraining orders have frozen a total of $164.25 million pending court proceedings.

The Police Force has been proactive in maintaining closer ties with Mainland and overseas law enforcement agencies. The success of numerous high-profile operations such as Operation 'Twilight', which targeted many facets of organised crime and triad activities in Macau, Hong Kong and the Mainland, has highlighted the effectiveness of collaborative enforcement action in combating organised crime.

Witness Protection

The Witness Protection Programme is administered by the Police Witness Protection Unit. The unit provides a wide range of protective measures tailor-made to suit the needs of individual witnesses assessed as being exposed to a genuine threat of serious physical injury or death. These include, as permitted by the Witness Protection Ordinance, a change of identity. The unit also assists and advises other units and divisions in the Police Force on protection of witnesses who are under a lesser threat.

Child Protection

In 2003, the five Regional Child Abuse Investigation Units investigated a total of 104 child abuse cases (99 involving sexual abuse and five serious physical abuse). The figure decreased by 11.9 per cent compared with a total of 118 cases in 2002. To protect the welfare of children, a multi-disciplinary approach has been adopted in handling child abuse cases. Joint investigations have been conducted with officers of the Social Welfare Department (SWD) in cases that required immediate social work intervention.

Interviews of children are conducted in confidential and child-friendly video interview suites situated in non-police premises. These interview suites are equipped with advanced facilities for forensic examinations in a more caring environment. In 2003, the Police Force and the SWD jointly organised two basic training programmes including advanced programmes for trainers, police officers and SWD officers in special investigations relating to child abuse cases.

Officers from the Child Protection Policy Unit (CPPU) continued to give lectures on public education and to organise publicity programmes on the prevention and handling of child abuse cases for parents and concerned professionals from both the Government and non-governmental organisations.

The Prevention of Child Pornography Ordinance took effect on December 19, 2003. This ordinance further protects children from exploitation in the form of child pornography and child sex tourism. Although child pornography and child sex tourism are not widespread in Hong Kong, police officers will continue to be vigilant in guarding against such criminal activities.

In March, the Juvenile Offenders (Amendment) Bill 2001 was passed by the Legislative Council, raising the minimum age of criminal responsibility from seven to 10 years.

To strengthen support services for children or juveniles who come to the attention of the police due to non-law abiding behaviour, the Police Force and the SWD jointly introduced a 'Family Conference' arrangement in October. A 'Family Conference' will be conducted for children or juveniles who are cautioned under the Police Superintendent's Discretion Scheme. It brings together family members of cautioned juveniles and professionals from relevant government departments and agencies to assess the youngsters' needs, and prepare a follow-up welfare plan for them. The SWD will make the decision on whether or not a 'Family Conference' is required.

In compliance with Article 37(d) of the United Nations Convention on the Rights of the Child that every child deprived of his or her liberty shall have the right to prompt access to legal and other appropriate assistance, the Legal Representation Scheme took effect on October 1. Under the scheme, free legal representation will be made available to children or juveniles involved in care or protection proceedings who are deprived of their liberty and detained in a place of refuge. The Administration has commissioned the Duty Lawyer Service to run the scheme.

Commercial Crime

The number of reports of syndicated and serious fraud handled by the Commercial Crime Bureau (CCB) during the year declined by 17.8 per cent (83 compared with 101 in 2002), while the reported total financial losses increased by 0.6 per cent ($1,514 million compared with $1,505 million in 2002).

The successful conclusion of a number of court cases concerning 'pyramid scheme related fraud', with offenders receiving jail sentences of up to three years and nine months, has had a substantial deterrent effect on such crimes. Action taken against a syndicate involved in the fraudulent transfer of bank funds resulted in the arrest of 46 persons and prevented a potential loss of $41 million. A number of defendants have been sentenced to imprisonment for periods of up to six years and three months. There was also a series of mortgage frauds, in which suspects obtained mortgage loans from banks by providing false personal and credit information. Proactive action was taken with the cooperation of the banking industry and this resulted in the neutralisation of a syndicate, preventing a potential loss of $49 million.

In 2003, after strategic and coordinated action by the CCB and the Hong Kong Association of Banks, together with wide publicity in the media, the number of complaints of suspected fraud related to personal bankruptcy was contained. However, given the increasing number of complaints of suspected company insolvency fraud and abuse of the Protection of Wages on Insolvency Fund, the CCB is working with other concerned departments to take action to investigate all incidents.

In preparation for the operation of the Securities and Futures Ordinance from April 1, 2003, the CCB enhanced cooperation with the Securities and Futures Commission in taking enforcement action and sharing experience and knowledge. The successful prosecution and conviction in a high-profile market manipulation case was testimony to this cooperation. The CCB has also maintained close liaison and partnership with other agencies, such as the Hong Kong Monetary Authority, the Companies Registry, the Labour Department and the Official Receiver's Office.

There were a total of 588 cases of technology crime reported in 2003, compared with 272 in 2002. Over 49 per cent of the cases reported are attributable to minor crimes associated with online games, such as the unauthorised use of passwords of other persons to 'steal' or remove virtual weapons or tools earned while engaged in role-playing games.

The examination of computer systems for the purpose of searching, retrieving and preserving digital evidence (computer forensics) continues to provide the greatest challenge due to the increasing size and variety of the data storage media.

The Technology Crime Division continued its efforts to foster closer ties with overseas law enforcement agencies. In October, the division hosted a successful 'Computer Crime Investigation and Training Seminar' which was attended by representatives from eight different jurisdictions. It continued to play a leading role in the Interpol Asia-South Pacific Working Party on Information Technology Crime by assuming the group's Vice Chair.

Narcotics

In 2003, the Police Force continued to accord high priority to tackling the trafficking and abuse of psychotropic substances, especially in respect of young persons and the use of ketamine. At the same time, an upsurge in the trafficking and abuse of heroin in divans was a major target for enforcement.

There was some success in reducing the psychotropic substance abuse problem. However, it was clear that sustained enforcement action would be necessary. The Police Force recorded some impressive results during operations to prevent psychotropic substances from reaching abusers, and quell abuse. A total of 39.49 kilograms of ketamine and 95 650 'ecstasy'-type tablets were seized. In 2003, a total of 1 770 persons were arrested for offences connected to ketamine and 639 were arrested in cases related to 'ecstasy'-type tablets. In a significant case, officers dismantled a fairly sophisticated 'ecstasy'-type tablet production enterprise based in Hung Hom, Kowloon. In operations targeting narcotic drugs, the Police Force seized a total of 40.17 kilograms of heroin and dismantled three heroin cutting centres. Officers also neutralised the operation of a large number of premises used as divans where heroin was sold and abused. Traffickers and abusers had switched to supplying and abusing narcotics in divans on account of stringent police enforcement at street-level 'black spots'.

In addition, the Police Force seized 215.61 kilograms of herbal cannabis, 4.3 kilograms of cannabis resin and 35.32 kilograms of methamphetamine ('ice'). A small amount of gamma hydroxybutyric acid (GHB), an illegally produced central nervous system depressant, was seized.

In 2003, the number of persons arrested for drug offences totalled 8 652, compared with 9 413 in 2002. Among those persons arrested, 1 081 were aged 16 to 20 years and 132 were aged under 16. Compared with 2002, there was a 23.1 per cent decrease in the number of arrested persons aged under 21.

Numerous complex financial investigations were conducted, either related to drug trafficking proceeds from local cases or to assist overseas law enforcement agencies.

Throughout the year, the Narcotics Bureau continued efforts to enhance the Police Force's drug abuse prevention work, particularly the work aimed at young persons.

Crime Prevention

The Crime Prevention Bureau continued to provide a public advisory service and 29 445 security surveys were conducted for both the public and private sectors.

The bureau continued its educational role through campaigns and seminars, its call-fax and web page services and the deployment of the Robotcop and the crime prevention bus.

In 2003, a total of 320 000 leaflets on crime prevention were distributed to tourists from the Mainland, especially upon the commencement of the Individual Visitor Scheme and during the National Day 'Golden Week' holiday period in October.

Appeals through the media are regularly made to heighten public awareness of prevalent trends in street deception. For example, a radio programme alerted the public to the most prevalent modus operandi used by swindlers in targeting the elderly.

The bureau also deals with the regular inspection of over 860 security companies and provides briefings to new companies.

Criminal Information

The Criminal Records Bureau maintains criminal records on people convicted of certain criminal offences in local courts. In addition, the 'Enhanced Police Operational Nominal Index Computer System' contains information on wanted persons, missing persons, warrants of arrest issued by courts, and an index of persons convicted of serious arrestable offences, from whom DNA samples have been taken. The bureau also maintains central indices on stolen or missing vehicles, a computerised suspect album library, an index of crime information sent to the Police Force by members of the public and a system that can assist in identifying suspects by their criminal methods and descriptions.

Forensic Firearms Examination

The Forensic Firearms Examination Bureau continued to play an important role in the investigation of firearms-related crimes by enhancing the quality of services it provides within the Police Force and to other disciplined services. Since 2000, the bureau has been an accredited laboratory with the American Society of Crime Laboratory Directors (ASCLD) and ranked in equal status with other overseas facilities, such as the FBI Laboratory in the United States.

The bureau's Scanning Electron Microscope and the computerised Integrated Bullet and Cartridge Identification System have heightened the force's capability in solving firearms-related crimes.

Identification

The Identification Bureau continued its key role in the investigation and detection of crime by applying the latest fingerprint detection techniques in crime scenes and subsequent fingerprint identification.

The Scene of Crime Section provides fingerprint services at crime scenes on a 24-hour basis. Through efficient coordination, Scene of Crime Officers attended 89.3 per cent of crime scenes within 45 minutes of being called. To implement the provisions of the DNA legislation that took effect in 2001, a dedicated cadre of Scene of Crime Officers has been responsible for DNA sampling since June of that year. With effect from June 2003, the responsibility for the collection of DNA samples has been divided into two groups of officers. About 1 000 front-line officers, including Uniform Branch and Crime, are now trained for taking DNA samples (normally buccal swabs) from suspects, volunteers and convicted persons. Scene of Crime Section officers recover both fingerprint and DNA evidence from crime scenes. The number of DNA profiles stored in the database exceeds 4 50 and, in total, DNA evidence has linked over 280 cases.

The advanced technology applied in recovery of fingerprints from crime scenes and exhibits, together with the sophisticated Computer Assisted Fingerprint Identification System, contributes substantially to the bureau's success by achieving a consistently high level of identification. In 2003, the bureau identified 1 688 suspects involved in 1 493 cases. The Photographic Section also assists in the gathering of valuable evidence from crime scenes, and its officers attended 4 275 crime scenes. During the year, the section produced 1 286 689 photographs and slides. Apart from conventional photographic services, the section provided video crime scene re-enactments and the printing of photographs from bank surveillance films and videotapes.

Liaison

The Liaison Bureau acts as a coordination centre in dealing with all police-related inquiries from overseas police organisations and local consulate officials.

The bureau's Liaison Division is responsible for liaison with Mainland and Macau police authorities. Close liaison has been maintained with the Interpol China National Central Bureau in Beijing, the Guangdong Liaison Office, the Shenzhen and Zhuhai Liaison Sub-Offices of Guangdong, and the newly established Shanghai Liaison Office. Since 1990, 236 criminal fugitives and 287 stolen vehicles have been returned to Hong Kong from the Mainland.

The bureau represents the Hong Kong Police Force in the International Criminal Police Organisation (ICPO), better known as Interpol, as a sub-bureau of the China National Central Bureau. A Hong Kong police officer is seconded to the ICPO General Secretariat in Lyon, France, to work in one of its specialised groups, to enhance international cooperation in combating crime.

During the year, with the assistance and cooperation provided by overseas enforcement agencies, two persons were extradited to Hong Kong and nine were extradited from Hong Kong to other countries.

Public Order

The Police Tactical Unit (PTU) Headquarters provides training to Regional and District personnel to cope with internal security commitments. During the year, more than 1 400 officers received such training. The training provides officers with the capability to carry out a wide range of duties, including anti-crime patrols, anti-illegal immigration operations, security operations and crowd management for festive occasions, major international conferences, public gatherings, processions and demonstrations.

During the year, PTU officers played an important role in the successful policing of the Sixth Anniversary of the Establishment of the HKSAR, the Hong Kong International Musical Fireworks Competition in October, and various public processions.

On July 1, a public procession of the largest scale since 1989 was held on Hong Kong Island. Extensive police manpower was deployed and the demonstration was conducted in a peaceful and orderly manner.

The Special Duties Unit (SDU), which is the Police Force's counter-terrorist response unit, is also based at PTU Headquarters and during the year it was deployed on a number of occasions to assist other units in various operations. Although there is no specific intelligence to suggest that Hong Kong is likely to be a target for terrorism, the Police Force has continued to monitor the global situation to maintain its preparedness and response capabilities.

The Police Force's annual counter-terrorism exercise was significantly enhanced in scope and duration to allow participation by a large number of officers. Its final scenario not only involved the majority of force's counter-terrorism units, but also provided an opportunity for other government departments and outside agencies to participate, thereby assisting them in being prepared.

Explosive Ordnance Disposal Bureau

The Explosive Ordnance Disposal (EOD) Bureau is responsible for dealing with all explosive devices and weapons in Hong Kong. This remit includes dealing with Chemical, Biological, Radiological and Nuclear (CBRN) Weapons. The bureau is trained and equipped to deal with such items on dry land and underwater and is called out, on average, over three times per week. Items dealt with range from large World War II aircraft bombs and sea mines to improvised explosive devices.

In addition to EOD operations, the bureau is heavily involved in training. This includes lectures and demonstrations on bomb awareness, action at bomb scenes and action at CBRN incidents for both the Police Force and outside agencies. As part of this effort, the bureau continues to maintain and build links with overseas organisations. During the year, a number of bomb disposal officers from other countries came to Hong Kong to participate in exercises and training in order to exchange knowledge and experience.

Illegal Immigration

There has been an overall downward trend since 1993 in illegal immigration from the Mainland. During the year, 3 809 illegal immigrants were arrested by the police, an average of 10 per day, representing a decrease of 29 per cent compared with 5 362 in 2002. Of these, 66 per cent crossed the land boundary and remaining 34 per cent claimed to have entered by sea.

Close liaison in the form of regular liaison meetings and exchange of intelligence was maintained with the Guangdong Border Defence Bureau. The Guangdong bureau has been working in partnership with the police in preventing cross-boundary crimes. The entire boundary fence is now monitored round-the-clock with the use of advanced technical equipment to intercept illegal immigrants from the Mainland.

Police Dog Unit

There are about 170 dogs in the Police Dog Unit, comprising general patrol dogs and 'sniffer' dogs. The unit is responsible for ensuring that all dogs and handlers are professionally trained and their skills are maintained at a high level of proficiency. The unit also provides training to drug detection dogs from the Customs and Excise Department.

Special 'sniffer' dogs are stationed at the Hong Kong International Airport and at the Kai Tak Operational Base to provide round-the-clock service in search operations. The unit's explosives detection dogs also play a key role in security operations undertaken by the Police Force.

Traffic

In 2003, there were 14 436 traffic accidents involving casualties, representing a 7.3 per cent decrease compared with 2002. The number of fixed penalty tickets issued for moving offences was 374 714, a decrease of 4 per cent. Police officers and traffic wardens issued 506 286 tickets for parking offences during the year, representing a marginal decrease of 1.2 per cent. The number of summonses issued to traffic offenders stood at 62 195, a decrease of 5.1 per cent.

Police Licensing Office

Within the licensing charter of the Police Licensing Office, there were 223 127 holders of valid Security Personnel Permits (SPP) in Hong Kong at year-end. Legislative amendments to the Criteria for Issuing Security Personnel Permits under the Security and Guarding Services Ordinance took effect on April 1. The amendments were aimed at tightening the criteria for issuing permits to persons with criminal records and to ensure that people who are granted permits have acquired the basic security knowledge required for discharging their duties, so as to further enhance the quality of the security service.

To facilitate legitimate business operations under the Massage Establishment Ordinance, the legislation was amended in December. The amendments provide for a reduction in the licence renewal fee. In addition, the processing time for licence applications has been shortened.

Marine Region

In line with the principles of the Police Force's Strategic Directions, the Marine Region has been carrying out extensive research into the operating protocols and priorities required for policing the waters of Hong Kong for the next 10 to 15 years, and making provision for adherence to the International Ship and Port Facility Security Code (ISPS Code) due for implementation in July 2004. Technologically advanced coastal surveillance systems, together with fast intercept craft linked by an enhanced radar system, are considered a practical and cost-efficient response to the future policing and security concepts identified. Enforcement action continued throughout the year, particularly with regard to illegal immigration and smuggling, as well as other forms of illegal activity in Hong Kong waters.

Public Relations

The Police Public Relations Branch (PPRB) plays a vital role in explaining police work to the media and the public as well as strengthening relationships in order to enlist the public's support in the maintenance of law and order.

Police Community Relations Officers attached to different districts work closely with representatives from government departments and organisations to keep the public well informed of police policies and operational priorities.

During the year, the Secondary School Liaison Officers Programme and the Junior Police Call Scheme continued to serve as bridges between the police and youngsters. Membership of the scheme stood at 144 043 at year-end.

In conjunction with Radio Television Hong Kong (RTHK), the Police Force produces two weekly television programmes, the 30-minute Police Magazine in Cantonese and the five-minute Police Report in English to keep the public abreast of prevalent crime trends and to appeal for information that will help officers in investigations.

Celebrating its 30th anniversary in 2003, Police Magazine continued to enjoy high ratings while enhancing cooperation between the Police Force and the community.

The PPRB and RTHK jointly produced a new television programme, On the Beat, which made its debut in January. It aimed to further enhance the image of the Police Force and promote public understanding of police work. One of its episodes, entitled The Suddenness of Life, won the Silver Plaque at the 39th Chicago International Television Awards.

Part II of On the Beat was launched in October to disseminate the messages of 'The evil will not prevail over the good' and 'Justice has a long arm'.

Both Part I and Part II of the programme enjoyed favourable ratings with as many as 1.5 million viewers aged four and above watching each episode, on average.

Police telephone hotlines and Crime Information Forms provide convenient channels for reporting crime. A total of 22 583 hotline phone calls (not including those made to the emergency hotline 999) as well as 2 049 returned Crime Information Forms were registered by year-end, resulting in 2 722 arrests.

To commend people's initiatives in helping in the fight against crime, the Police Force held two Good Citizen Award Scheme ceremonies in June and December, with sponsorship from the Hong Kong General Chamber of Commerce.

Information relating to police activities is disseminated to local and overseas media organisations round-the-clock. During the year, officers seconded from the Information Services Department (ISD) handled 290 468 media enquiries, issued 3 445 press releases, organised 321 press conferences and briefings and assisted media coverage at 235 serious crime scenes and other incidents.

Information Officers at PPRB also worked closely with their counterparts in the ISD and representatives from other government departments as well as the Fight Crime Committee in planning and implementing the Fight Crime Publicity Campaign 2003-04 which had two themes, namely, 'anti-street deception' and 'anti-miscellaneous theft'.

To further publicise police-related information effectively, the PPRB continued to update the contents and improve the presentation of force publications, including the biweekly newspaper OffBeat, the JPC monthly newsletter and the Police in Figures leaflet. The Police Review 2002 won an Honourable Mention in the 2003 Best Annual Report Awards organised by the Hong Kong Management Association.

Planning and Development

The Police Force is about to complete a large-scale building programme, spearheaded by the construction of a new Police Headquarters which is scheduled for completion in April 2004. The headquarters complex will also accommodate the force's Central District Headquarters and the Central Division Police Station. This development will be a state-of-the-art complex equipped with modern technology and designed to be operationally and energy efficient.

Other major building projects include a new Police Dog Unit and Force Search Unit complex at Sha Ling, New Territories, which was completed in October 2003. A new Police Post at Penny's Bay on Lantau Island is scheduled for completion in late 2004.

Also being constructed is a new purpose-built Regional Police Headquarters and Operational Base for the New Territories South Region at Tsuen Wan due for completion in late 2005. The building of a new Marine Police Outer Waters District and North Division Base at Ma Liu Shui is expected to be completed in early 2006.

In conjunction with the expansion of Hong Kong's road and rail infrastructure and the construction of new control points to cater for the increasing cross-boundary traffic, facilities are being provided for the policing of the areas concerned. Construction works on the relevant facilities started in June and August and are due for completion in 2005-06.

The force-wide Station Improvement Project ended in mid-year. Enhancement works have revamped the public interface areas of all police stations into comfortable, clean and user-friendly facilities. This project benefits both the staff working in the stations and the members of the public who enter them. The Automated Station Security System was introduced to enhance the security of police stations while achieving manpower savings. The system was fully implemented in December.

Transport

The Police Force's land transport fleet stood at 2 500 which included some 900 police motorcycles. In 2003, light emitting diode (LED) lights were introduced to replace emergency vehicle beacons previously used on police vehicles as the new lights enhance performance, durability and reliability while consuming less power. Furthermore, the fitting of roof-mounted searchlights to selected cross-county vehicles has also enhanced the police operational response capability during the hours of darkness.

Communications

Design and implementation of the Police Force's third generation Command and Control Communications System is well in hand for a phased roll-out starting from the end of 2004. The new system will provide an integrated environment including encrypted radio, telephone, wireless data transmission, incident handling, and support for external interfaces to computer systems in other government departments. An Automatic Vehicle Location System (AVLS) will facilitate more flexible and efficient deployment of resources.

A state-of-the-art Internet Protocol-enabled telephone system comprising voice and fax mail, interactive voice response and network management sub-systems is being implemented for the new Police Headquarters Phase III building. Integration with the structured cabling system of the new building will provide an efficient and flexible communications platform able to meet the Police Force's dynamic and ever-changing requirements.

Following the launch of TETRA (Terrestrial Trunked Radio) voice services for the Marine Police, data transmission is now available over the same radio platform. This also allows the location of police vessels to be collected through the differential global positioning system (DGPS) for real-time display of location, speed and course in the Marine Police Control Centre.

Information Technology

Since July 2003, the Police Force has been testing a pilot records management and filing system in two districts. Running on the Lotus Notes platform, the system, known as GLORIA, promises to enhance efficiency in the running of office registries and in the day-to-day management of police formations. In addition to possible cost benefits, the system has proved highly adaptable.

Ongoing developments include an investigation management and monitoring system that will greatly enhance the supervision of criminal investigations and a training work-flow system to promote the Police Force as a learning organisation.

Service Quality

During the year, the Police Force continued to focus on service improvement by developing new initiatives to promote and reinforce a quality service and customer-oriented culture within all police formations. The excellent results obtained in the last Customer Satisfaction Survey conducted by an independent agency at the end of 2002 confirmed the high standard of police services provided to the public.

To further encourage officers to live out the Force Values, the fourth round of the Living-the-Values workshop was conducted between March and October, with 'professionalism' as its theme. In addition, the Police Force participated in the Customer Service Excellence Award Scheme (2002-03) organised by the Civil Service Bureau and won the Silver Award of the Best Public Image and the Gold Award of the Most Impressive Booth Presentation. Both awards involved substantial public voting.

Continuous improvement is one of the key values and the Police Force organised a number of activities during the year to advance further the standard of service quality. Two force-wide competitions, the Force Service Quality Award and the Force Slogan Competition, were introduced to pay due recognition to high achievers in the area of service quality and consolidate efforts by all members of the force in preparing to confront the challenges ahead. The competitions also served to enhance the 'serving the community' spirit within the force.

The Research and Inspections Branch assists management at all levels in the Police Force to identify and realise practical opportunities for improved quality and performance, including better resource management. A new inspection process has been devised to enhance the efficiency, economy and effectiveness of the force as a whole.

Complaints Against Police

The Complaints and Internal Investigations Branch investigates public complaints against members of the Police Force, including traffic wardens, civilian staff and members of the Hong Kong Auxiliary Police Force. Such investigations are monitored by the Independent Police Complaints Council (IPCC), an independent body comprising leading members of the community appointed by the Chief Executive of the HKSAR.

In 2003, the Complaints Against Police Office (CAPO) received 3 384 complaints, a decrease of 438 cases, or 11.5 per cent, when compared with 2002. The most prevalent complaints received in 2003 in descending order were 'Neglect of Duty', 'Offensive Language & Misconduct/Improper Manner' and 'Assault' which decreased by 10.8 per cent or 171 cases, 13.5 per cent or 146 cases and 1 per cent or six cases, respectively, compared with 2002.

During the year, the IPCC endorsed the investigation results of 3 569 complaints cases, which involved 6 262 allegations. The rate of substantiation of complaint allegations that were fully investigated was 14.5 per cent; 43.9 per cent of the allegations were classified as 'withdrawn', 'not pursuable' and 'curtailed'. Complaints of a minor or trivial nature were dealt with by way of Informal Resolution, which was adopted in handling 24.6 per cent of the complaints. A total of 32 police officers were subject to disciplinary action arising from complaints made by members of the community.

Civilian Staff

A civilian establishment of more than 5 400 in 56 different grades is deployed throughout the Police Force, representing about 16 per cent of its total manpower. Civilian staff members play a vital role by performing a wide variety of functional duties to support police operations.

Training

All newly recruited police officers undergo basic training at the Police Training School (PTS). The training periods for constable and inspector recruits are 27 weeks and 36 weeks, respectively. In 2003, a total of 541 police constables and 28 inspectors graduated from the PTS.

The Continuation and Promotion Division of the PTS provides development and promotion courses to in-service and newly promoted junior police officers. In addition, the division provides mock court training for recruits, serving junior police officers and officers of other departments. It also trains newly recruited traffic wardens and traffic officers in various traffic-related subjects.

In 2003, the PTS continued to assist the Labour Department and the Education and Manpower Bureau in running youth training programmes. The programmes are aimed at developing young people's confidence, discipline, interpersonal skills and leadership potential. During the year, a total of 911 teenagers received such training at the school.

The Training Development Bureau continues to maintain its core responsibilities of planning, designing, updating and continuously reviewing the Police Force's training programmes. The use of e-learning and an Internet-accessible Knowledge Management system are being pursued in line with an overall plan to exploit opportunities available in information technology.

The successful Learning and Development plan that encourages participation in a lifelong learning culture is to be extended, providing more resources to officers pursuing self-development courses at selected universities and other institutions.

The Higher Training Division's role within the Training Wing has been revised to meet the increasingly complex demands of the police manager's role. Higher Training now focuses on competency-based training and the developmental training needs of all officers in the Police Force, from Constable to Assistant Commissioner level with the aim of introducing or enhancing managerial and leadership skills. A number of new modules have been introduced which cover basic managerial concepts for junior officers to more in-depth seminars for senior police managers. These modules will be continually developed to assist officers to equip themselves with the skills necessary to meet both internal and external customer expectations.

The Detective Training School successfully revamped all Detective Training Courses to bring the syllabi of courses in line with the changing needs of front-line officers. The new courses focus upon equipping trainees with practical working skills through problem-solving, scenario-based skills training.

The Weapons Training Division continued to design the most updated and practical use of training methodologies involving the application of force. The new technologies in crises resolution and resistance control training introduced in 2003 enabled the practical use of police tactics and the necessity and application of different levels of force to be demonstrated realistically in given training scenarios. The levels of force that could be practised included administering verbal commands, the application of OC Foam or an extendable baton, and use of firearms. The continuation tactics training for District personnel continued during the year, and was welcomed by all participants.

The Police Driving School provides high quality driving training to officers working in different formations. In order to meet the unique occupational characteristics, apart from running basic courses the school developed a series of Operational Driving Courses in car and motorcycle training. The school also set up Regional Driving Examination Centres in different regions to facilitate participation in the five-year driving re-test.

The Information Technology Training Centre provides high quality user training courses on various major computer systems in the Police Force as well as microcomputer training with a view to enhancing the force's performance and capability. The centre has also developed a number of Computer Based Training modules to promote e-learning and a self-learning culture for all force members. A memorandum of understanding on e-learning was signed by the Hong Kong Police Force and the Singapore Police Force in August. The two police forces will share e-learning contents, development experience and expertise as well as explore the possibility of joint development of e-learning packages.

The Police Force is also aiming to play a more active role in police training in the international arena. Following its success in chairing the Interpol's 14th Symposium for Heads of Police Colleges held at the Interpol headquarters in Lyon, France, in December 2002, where around 100 delegates from 47 countries all over the world attended, the Police Force has been invited to co-host the 15th Symposium to be held in Hong Kong in early 2005. For the first time, the Police Force was also invited to give a presentation to the Interpol General Assembly, which was held in Spain in October.

Recruitment

There were 2 414 applications for Inspectorate posts in 2003, compared with 1 822 in 2002. Of the 17 officers who were appointed as Inspectors, two were serving officers promoted from within the ranks. Recruitment at the Constable rank remained satisfactory with 400 recruits out of 5 108 applicants.

Welfare

The Personnel Services Branch provides a wide range of support services in the areas of personal and family welfare, illness, financial protection, bursaries and scholarships for children, psychological consultations, assistance with retirement, sport, recreation, catering and the allocation and maintenance of departmental quarters. During the year, the major sources of funding for most welfare activities in the Police Force were the Police Welfare Fund, the Police Children's Education Trust and the Police Education and Welfare Trust, which were established with funds from public donations.

Welfare officers conducted casework interviews and visited officers in need of welfare counselling and support. Welfare loans and grants were provided to help needy officers and their families. Resettlement courses and job placement services were provided to retiring officers. Grants were offered to encourage officers to take up job-related academic courses after work. Family Life Education Programmes and Support Groups are organised to enhance relationship and problem-solving in police families.

The Police Healthy Lifestyle Working Committee continued to promote activities in prudent financial management, and physical and mental well-being. Under the Healthy Lifestyle Initiatives, volunteerism was promoted among police and civilian officers. Hundreds of officers responded to the appeal and registered themselves and their family members as volunteers with the Police Volunteer Services Corps. The Boat Excursion Scheme was also revamped, and proved to be a popular healthy activity for officers and their families.

The Psychological Services Group provides professional counselling services for officers. The group also launched a series of promotional and training activities under the 'CARELINKS 2003 — Mental Health in the Workplace Campaign', with the aim of enhancing mental health and mutual support among force members.

Force Housing

Some 13 000 officers of various ranks are currently residing at departmental quarters maintained by the Police Force. In addition to quarters, serving officers can also choose to join various civil service housing benefit schemes, subject to their meeting the criteria of the particular scheme. Officers who are soon to retire may apply for their future accommodation through the Civil Service Public Housing Quota.

During the year, nearly 3 000 officers moved into new purpose-built Disciplined Services Quarters which provide an improved standard of living. The number accounts for over 23 per cent of the total police quarter occupation.

Hong Kong Auxiliary Police Force

The establishment of the Hong Kong Auxiliary Police Force (HKAPF) stands at 4 500. In an internal security situation, the HKAPF discharges duties to guard strategic and sensitive installations and to man command centres, and it also acts as a reserve to give assistance during natural disasters and civil emergencies. On a day-to-day basis, the HKAPF officers supports their regular counterparts at large-scale events requiring crowd management and in certain planned operations.

     
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