Digital 21 Strategy
The Government is committed
to keeping Hong Kong at the forefront
of information and communications technology
(ICT) development. The Digital 21 Strategy,
first issued in 1998 and updated in 2001
and 2004, is the blueprint for ICT development
in Hong Kong. Since the launch of the
strategy, great strides have been made
in putting in place the right environment,
infrastructure, skills and culture to
encourage the development and adoption
of ICT by the whole community.
To keep pace with the
rapidly changing technological developments,
the Government will embark on a review
in 2006, with a view to publishing the
fourth Digital 21 Strategy in early 2007.
Driving E-business
The Government is committed
to providing the necessary infrastructure
for e-business to prosper and, to that
end, the Electronic Transactions Ordinance
(ETO) was enacted in 2000 and updated
in 2004 to provide a legal framework for
the conduct of secure electronic transactions.
There are now one public
and two private certification authorities
(CAs) recognised under the ordinance,
which issue digital certificates for use
by the community to conduct electronic
transactions in a secure manner. Since
2003, the public CA, the Hongkong Post
Certification Authority (HKPCA), has offered
smart identity card holders a year's free
use of its digital certificates. As at
year-end, 1 232 000 free e-Certs
have been issued to smart identity card
holders. A critical mass of digital certificate
holders is being built up, providing incentive
for the industry to develop further applications
and services using digital certificates.
In 2004, the Government
launched sector-specific programmes in
collaboration with the information technology
(IT) sector and relevant trade associations
to enhance IT capabilities and hence the
competitiveness of small and medium-sized
enterprises (SMEs) in six business sectors
— travel agents, private medical
doctors, drugstores, logistics, accounting
and beauty services providers. The programmes
will be expanded to cover other sectors
in the 2006. The Government also works
with industry support organisations to
provide generic programmes including technical
support, advisory services, financial
support and training to encourage and
assist the business sector, especially
SMEs, to adopt e-business for better efficiency
and productivity.
Driving the IT Industry
The local IT industry
is an important segment of Hong Kong's
economy, and IT is a major driver of economic
growth. The Government has introduced
a wide range of measures to promote its
development into a vibrant, competitive
and innovative industry. These measures
aim to expand business opportunities,
improve the quality of service, build
capability and provide financial and infrastructural
support.
By outsourcing government
IT projects and promoting the use of IT
in business and the community, a market
of sufficient size has been created to
support and encourage the growth of the
local industry. The Government will continue
to assist the industry to explore business
opportunities on the Mainland and in overseas
markets. It has also established funding
schemes to assist local software companies
to achieve international standards and
support research and development projects.
Under the second phase
of the Closer Economic Partnership Arrangement
concluded in August 2004, it was agreed
that Hong Kong service suppliers should
be allowed to apply for computer information
system integration qualification certification
in accordance with the provisions of the
relevant Mainland rules and regulations
with effect from January 1, 2005. A one-year
transitional period, during which certain
application criteria under the existing
regulations were relaxed for Hong Kong
service suppliers, took effect on January
1 and was extended for another year until
the end of December 2006 The Ministry
of the Information Industry of the Central
People's Government granted the System
Integration Qualification Certificate
to two Hong Kong companies in 2005. The
Government will continue to consult the
industry on further liberalisation of
trade in IT-related services between Hong
Kong and the Mainland.
E-government
E-government is an integral
component of the Government's overall
IT strategy. Building on the solid foundation
laid down in the past few years, Hong
Kong has launched the next wave of e-government
under the 2004 Digital 21 Strategy.
Following its vision
of using IT to provide customer-centric
services that promote an accessible, accountable
and efficient government, and contribute
to Hong Kong's position as a leading digital
city, the Government is pursuing the following
key priorities under the next wave of
e-government development:
|
(a) |
New Strategy
for E-government Service Delivery
It is implementing a new strategy
for delivering citizen-centric e-government
service delivery, whereby a one-stop
access portal (OSP) will be developed
and related services will be grouped
into different service clusters based
on citizens' needs and expectations.
The OSP, with linkages to various
service clusters, will serve as the
gateway to all online government information
and transactional services. The OSP
will be launched before the end of
2006. |
|
(b) |
Customer Relationship
Management
A Customer Relationship Management
(CRM) strategy has been developed
and a CRM Guide promulgated to assist
government departments to widen and
deepen CRM adoption in the planning
and implementation of e-government
services to achieve the goal of delivering
citizen centric services. |
|
(c) |
E-procurement
The Government has formulated an e-procurement
strategy for the public sector to
exploit the full potential of e-procurement
which enhances internal efficiency,
achieves more competitive pricing
and encourages e-business in the business/supplier
community. The strategy is in line
with international best practices,
its own procuring and supplying environment
and the rules and regulations on government
procurement. |
|
(d) |
Property Information
Hub
The Rating and Valuation Department
and the Land Registry are planning
to set up a Property Information Hub
to improve the transparency and efficiency
of the property market. Subject to
the outcome of the tender exercise
scheduled for late 2006, the hub will
be launched by the end of 2007. Through
collaboration with the private sector,
it will give the public one-stop,
user-friendly access to the consolidated
property information held by the Government
as well as the value-added services
to be supplied by private sector partners. |
|
(e) |
Multiple Applications
on the Smart Identity Card
The Immigration Department started
issuing smart identity (ID) cards
in 2003. In addition to using the
card for traditional immigration functions
(as a means of identification), holders
of smart ID cards may also choose
to use them for library services and
opt to have a digital certificate
(the personal e-Cert) issued by HKPCA
embedded in them to carry out secure
online transactions. Smart ID cardholders
have been able to use their cards
for automated passenger clearance
since the end 2004 and automated vehicle
clearance since April 2005. By end
of the 2006-07 financial year, the
function of the cards will be extended
to booking sports and leisure facilities
at self-service kiosks and, around
2007, they may replace driving licences. |
In 2005, Hong Kong continued
to gain international recognition for
its e-government efforts. In the 2005
e-Readiness rankings released by the Economist
Intelligence Unit (EIU) in April, Hong
Kong was ranked first in Asia Pacific
and tied with Finland to rank sixth in
the world.
IT Manpower
The Government is committed
to creating an environment where a well-qualified
IT workforce can flourish and meet the
needs of the community. It has run an
annual sponsorship scheme for an IT exchange
programme since 2002 which aims to expose
Hong Kong students to the digital world
and encourage tertiary institutions to
organise IT-related exchange programmes
with overseas or Mainland institutions
A government-funded pilot digital entertainment
internship programme was launched by the
Cyberport in April to enable graduates
to gain practical working experience through
attachment to local digital entertainment
companies. The Government also funded
the setting up of the Cyberport Digital
Entertainment Incubation-cum-Training
Centre with the aim of nurturing digital
media artists, producers and entrepreneurs.
The Industry Training
Advisory Committee for the IT industry
was formed in July to develop, maintain
and update training specifications and
standards. It will also strengthen the
link between the industry and the vocational
education sector with the aim, ultimately,
of producing a better equipped and more
productive and competitive workforce.
The Government will continue to work with
the academic sector and the IT industry
on longer term measures to ensure that
the IT workforce meets the local manpower
needs and enhance the competitiveness
of Hong Kong in the globalised market.
Where necessary, talented persons and
professionals in IT from elsewhere, including
the Mainland, may be admitted to Hong
Kong to fill gaps or shortages in specific
areas.
Building a Digitally
Inclusive Society
The Government encourages
citizens to use IT to enhance their competitiveness
and quality of life. It will continue
to organise various activities and initiatives
to promote wider adoption and raise public
awareness of IT in the community. The
Digital Solidarity Fund which is jointly
operated by the Government, the social
services sector and the private sector,
was set up in December 2004 with the backing
of the Government. The fund provides financial
support for digital inclusion programmes
and engages different stakeholders in
designing and implementing digital inclusion
strategies for Hong Kong. The Government
injected $1 million into the fund in 2004-05
and it also received an additional $750,000
from commercial sponsors. In 2005, six
projects, which were selected out of 58
applications, received $1 million from
the fund to support various activities
to bridge the digital divide. Other initiatives
to build a computer and Internet-literate
society included district IT promotion
activities, a dedicated website, radio
programmes and 'infotainment' TV programmes
that disseminate information on the Government's
IT initiatives and latest developments
in IT. Free IT awareness courses also
provided basic training to different sectors
of the community. Over 5 300 computers
with Internet connection are available
across Hong Kong for free use by the public.
All government websites comply with internationally
recognised web accessibility guidelines
to facilitate access and navigation by
people with visual disabilities.
IT Cooperation
Hong Kong has concluded
cooperative arrangements (Memoranda of
Understanding/MOU) in information and
communications technology (ICT) with 11
countries since 1998 — Canada, Finland,
France, Germany, Ireland, Israel, Italy,
Japan, the Republic of Korea, the Netherlands,
and the United Kingdom. The MOU with Finland
expired in January and it was later renewed
for another five years. The Government
has organised mutual visits, information
exchange activities and cooperation programmes
with these partners to promote and support
inter-governmental exchanges, business
partnerships and investment cooperation
in the areas of IT and telecommunications.
Cyberport
Located at Telegraph
Bay in the Southern District of Hong Kong
Island, Cyberport aims to create a strategic
cluster of quality IT and IT-related companies
and professionals. Cyberport is wholly
owned by the Government through three
private companies set up under the Financial
Secretary Incorporated.
Cyberport comprises
a comprehensive commercial development
with about 95 000 square metres of
Grade A office space, a shopping arcade
and a five-star hotel. The commercial
portion was completed in June 2004. The
final phase of the ancillary residential
development is due to be completed by
2008.
Tenants of Cyberport
are admitted based on the advice of a
committee of local and international experts.
By the end of 2005, 49 tenants had signed
leases, taking up 54 per cent of the available
office space. These include local, Mainland
and overseas companies specialising in
IT applications, information services
and multimedia content creation.
Cyberport is becoming
one of the major venues for IT and digital
entertainment-related conferences in Hong
Kong and Asia. By year-end, 442 events
had been held at Cyberport, with about
76 361 participants taking part.
These included 237 regional and local
conferences, 86 product launching ceremonies,
exhibitions and entertainment events.
The second Digital Entertainment Leadership
Forum, the second Cyberport Venture Capital
Forum and the first Cyberport Games Marathon
were among the more prominent events held
in 2005. Cyberport also contributes
to technological development in Hong Kong
and provides the necessary infrastructure
and technical support for SMEs. The Digital
Entertainment Industry Support Centre
was opened in May to provide a one-stop
support service to help local SMEs make
use of the resources available from the
Government, industry and academic institutions.
The Hong Kong Wireless Development Centre,
opened in December 2003, launched the
3G Cyberport project in October 2004 to
support the development of local 3G applications,
provide training for developers and promote
3G applications to the public. Such services,
together with other facilities in the
Cyberport such as the Digital Media Centre
and the iResource Centre, provide vital
support for the continuous development
of the local ICT industries, including
the digital entertainment and wireless
application development industries. It
is particularly important for SMEs that
cannot afford the initial investment in
expensive equipment and lack access to
useful resources and business information. |